How booking through us works.
Version 2026-11-02.
Who you are dealing with
Book & Surf is a marketplace. The seller provides the lesson, rental or service and is responsible for it. Your contract for the service is with the seller. Book & Surf provides the platform and arranges payment through Stripe.
Sellers: what you promise
You are 18 or over, your details are true, and you hold every licence, qualification and insurance your service legally requires where you operate. You are responsible for your own tax. We may have to report seller income to tax authorities under platform reporting rules, and we keep the legal name and address you give us for that and to answer consumer law duties.
Prices and fees
The price shown is the full price the customer pays. Book & Surf keeps 10% of each paid booking. Don't add charges that weren't shown, and don't ask customers to pay outside the platform for a booking made here. Any deposit for gear must be stated in the listing.
Payment and payouts
Customers pay through Stripe after you accept. We hold no card details. Your share is sent when you mark the session complete, on or after its date, or automatically three days after it ends. If a customer cancels late and the policy keeps some or all of the price, you are paid that share, less commission. We can hold a payout while a chargeback or a customer complaint is looked into. You must complete Stripe's identity checks to be paid.
Cancellations
Every listing shows one policy. Flexible: Full refund up to 1 day before. Moderate: Full refund up to 5 days before, 50% up to 2 days before. Strict: 50% refund up to 14 days before. If a seller cancels, the customer gets a full refund. If unsafe conditions stop a session, sellers should offer a new date or cancel, which refunds in full.
Safety
Sellers decide whether conditions are safe and must follow local rules and their training. Surfing carries real risk of injury. Children's listings need a checked safeguarding certificate before they go live. Customers must tell the seller honestly about their ability and health.
Verification
A Verified badge means we checked the documents a seller sent us on that date. It isn't a guarantee of quality or safety, and we can't check everything.
Reviews
Only a customer whose booking was completed can leave a Verified review. Offering money, discounts or anything else for a review, or posting fake ones, breaks these terms and may break the law.
What we can do
We review listings before they go live, and may reject, pause or remove them, or suspend sellers, with a reason given. Sellers can ask us to look again.
Disputes
Tell the other party first, using booking messages. If that doesn't work, contact us. Your legal rights as a consumer aren't affected.
Contact
admin@bookandsurf.com